As a provider of digitally delivered services, there is no requirement to return a product in order to request a refund. You have a 30-day window from the date of placing your order to initiate a refund request. If you are dissatisfied with the designs we have provided, you may request a refund.
In the event that you have utilized a portion of our service, we reserve the right to issue a partial refund. For instance, if you ordered 30 thumbnails and have already used 20 of the designed thumbnails from that order, and you are dissatisfied with the remaining 10 designs we delivered, a partial refund will be issued to reflect the outstanding portion of your order.
Upon issuing a refund, we are strictly prohibited from utilizing any content created for you, and all designs created remain the property of Thumbnailerr.
Refund Eligibility:
- Refund requests must be made within 30 days of placing the order.
- Refunds are applicable for dissatisfaction with the provided designs.
Partial Refunds:
- If a portion of our service has been utilized, a partial refund will be issued for the remaining unused portion of the order.
Content Ownership:
- Upon issuing a refund, Thumbnailerr retains ownership of all designs created. The refunded amount reflects services rendered, and the designs remain the property of Thumbnailerr.
Refund Request Process:
- Contact us at info@thumbnailerr.com for refund requests.
- Once your request is received, please allow us up to 3 business days to provide a resolution.
Additional Information:
- Refunds will be processed using the original payment method.
- Any promotional or discounted items will be refunded at the discounted price.
- Refunds are not applicable for services that have been fully utilized or for orders placed outside the 30-day refund window.
We strive to ensure customer satisfaction and appreciate your understanding of our refund policy. If you have any questions or concerns, please do not hesitate to contact us at the provided email address.